Expedia

Expedia

In 2016, mobile traffic accounted for 60% of travel searches but only 20% of bookings—a significant conversion gap that cost Expedia millions in lost revenue.

Subheadline optional

Project Context

My Role

UX Lead

Team Size

5 person team: 2 designers, 2 engineers, 1 PM

Key Deliverables

  • UX flows
  • Strategy documentation

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Problem Statement

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Design Process

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Solution

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Outcomes

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Success Metrics

Comprehensive metrics showing project impact with before/after comparisons and measurable business outcomes.

Business Impact

Measurable business outcomes and efficiency improvements

Call propensity

+30%
Before
10%
After
5%

Context

User Impact

User experience improvements and satisfaction metrics

User Satisfaction

9%
Before
78
After
87
Measurement Method

Survey

Data

Figma analytics